FAQ– Kitten and the Bear

I want scones!

We open the cafe Tuesday through Sunday with a full case of freshly baked goodness :). Feel free to pop on by!

If you are having company or would like to be absolutely guaranteed, we also offer pre-orders here. Pre-orders go live online weekly on Sunday's at 3:30 pm. Be sure to choose your pickup date from the options at the top of the page.

What are my pickup and delivery options? Can I have scones and/or Afternoon Tea shipped?

Can I make modifications/omissions to the Afternoon Tea for One box?

Absolutely! We always try our best to accommodate dietary restrictions and aversions. Please feel free to send us an email with your request and we will let you know what is possible.

Unfortunately, we are unable to offer gluten free or vegan Afternoon Tea boxes at this time.

I am planning a party/event/gathering. Do you offer catering?

Yes! Please see our self serve catering portal here. We offer bakery style catering, meaning all of your goodies will be delivered in bulk white bakery boxes.

We do not offer on-site service staff or china rentals, but are always happy to help with recommendations for these services.

Do you offer a seated tea service?

Our cafe is take away only and we do not offer a seated tea service. If you have seen photos online, this is because we did have a tea room prior to Covid, however we have no plans to resume seated dining.

Do you sell clotted cream?

Yes we do! We carry The Devon Company's Double Devon and Clotted Cream. They are available in the cafe and for pre-order online here!

Jam FAQ

How long does your jam last? How should I keep it?

Our jam is at its best for up to one year from the date of production, held in a cool, dry spot away from direct sunlight. Once the jar is open, keep in the fridge. For freshness, we recommend always using a clean spoon or knife when scooping your jam to keep the jar from of crumbs.

Where is your jam made?

All of our jam is made in small batches right here at our shop at 1414 Dundas West in Toronto! Feel free to come by Wednesday through Friday when the jam kitchen is in full swing.

How often do you release new flavours?

We have between 15-20 signature flavours that are available all year round, as well as 1-2 seasonal, limited batch flavours available seasonally. For the most up-to-date list of available flavours, keep an eye on our website and social media!

Is your jam made with local fruit?

At Kitten and the Bear, quality always comes first. We use Ontario fruit whenever possible, as well as fruit from practice sustainable and responsible farming practices (though not all are large enough to be certified organic).

In the winter months, we use fruit seasonal to this time of year, for example, tropical and citrus fruits, as well as high quality IQF (flash frozen) fruit that was picked at the height of its season.

Do you make any sugar free jams?

Our preserves are preserved traditionally with only fruit, sugar and lemon juice. As we do not use any preservatives or stabilizers, our method requires sugar to allow the jam to be shelf-stable.

Can I order a custom flavour of jam?

Absolutely! We love working on custom projects from corporate orders, product launches, themed weddings, and more! Feel free to email us at mail@kittenandthebear.com with your idea. Minimum orders are based on batch size, bespoke development fees may apply.

Shipping & Returns FAQ

When will my order be shipped?

Canada Post picks up all shipped orders from our shop once a week, on Mondays. Therefore, all orders placed between Sunday at noon and the next Sunday at noon are picked up by Canada Post the next day (Monday). Any orders placed after 12 PM on Sunday will be shipped out on the following Monday.

Once your order is packed and a Canada Post label is created, you will be emailed a tracking number through our automated system. Once your parcel is picked up and scanned, you will begin to see movement through the Canada Post tracking system.

My Canada Post tracking information is showing delays, errors, or my package has not arrived on the estimated date of arrival. Can you help?

Once a package leaves our doors, it is put into the hands of Canada Post. Please note, expected arrival dates estimated by the Canada Post system (which are mirrored on our shipping portal) do not include processing time and are estimates only.

For any shipping issues, please contact Canada Post's customer service directly.

If you input incorrect shipping information and your package is returned to us, you can either be refunded for the order (less shipping) or choose to have your parcel reshipped for the additional shipping cost.

My parcel has been lost in the mail, or has arrived damaged due to the shipping process. Can you help?

In the event that a parcel never arrives or arrives damaged, we will work together to file an insurance claim with Canada Post. This process takes about a month or more, and requires the cooperation of both the shipper and receiver. Once the claim has been successful, we will either refund the order or replace your items. If any items have gone out of stock in the interim, a refund will be issued for these items.

Do you accept returns?

Unfortunately, we are not able to accept returns on any grocery/food items, including jam and tea.

We do offer returns for all undamaged and unused homeware goods within 14 days of purchase with the original proof of purchase. In the case of an exchange of an online order, the customer is responsible for all shipping charges from and to the customer's location.

Once returned items are deemed in re-sellable condition, the return will be issued. This may take up to 1 week.